Well today I got publicly humiliated and wasn't allowed to board a bus because the bus driver was a rude ignorant git that didn't know about the Bus for Jobs scheme that is currently running nationwide.
About a week ago, when looking up the Christmas bus time tables on the First Bristol and Bath website, I noticed an advert for free bus travel for job seekers. Of course I was interested, because using the bus is expensive.
I found out that the offer was for free bus travel on 70% of mainland UK services between the 1st and 31st January for anyone with a Job Centre Plus Travel Discount Card.
Well I'd never heard of this card, but thank you google, I did some research and found out that it is available to job seekers nationwide who have been unemployed for more than 3 months. Of course the job centre hadn't advertised it, there is nothing about it on the DWP website or anywhere that an unemployed person would look for this sort of info., but I digress...
Anyways, yesterday, after paying £5 for some passport photos, I got the card. I was looking forward to the freedom this would give me, I would be able to go see my grandparents, get to job interviews (if I get any), look for jobs further from where I live, etc etc
Today I tried to use the card for the first time on a number 76 bus from Bedminster to Hengrove. I showed the card to the bus driver and asked for the ticket I needed, expecting this to be an easy process.
The bus drive replied in a very rude manner "Well what am I supposed to do with this? Well what is it?"
I explained about the free travel, what the card was, where I'd found out about the offer. I even showed him the First website on my phone.
He just had a go at me and made me get off the bus. I have never been so humiliated in front of so many people in my whole life.
I can only hope that this is not a daily occurrence.
and the reply from First Bristol and Bath via Twitter was
ReplyDelete"A staff notice with details of this scheme was sent round to all drivers. We need to find out why this one didn't see it."
I don't see any hint of an apology here. I guess that's just too much to ask
ReplyDeleteThey did says "sorry that you experienced a problem, please fill in a feedback form" or something to that extent. I told then that I didn't want an apology, I wanted then to train their staff and inform them of current offers like the bus for work scheme.
DeleteHe didn't see the notice, because it was a) written in English, and b) he cant read...
ReplyDeleteHe was English, just a lazy obnoxious git
ReplyDeleteComplain about him to the company get names or times of bus and description. Name and shame right back. No excuse for public humiliation.
ReplyDeleteI did complain both on the phone and via twitter. I also reported the problem to the organisers of the Buses for Jobs scheme. :D
ReplyDeleteAlways clock the license plate and the time, they have to put that on their timesheets!
ReplyDeleteI would have done, if I hadn't been so upset, next time I will.
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